The leading public, multi-disciplinary, tertiary level, educational and training institution in Western Jamaica.
Invites Applications for the Posts of:
Workforce Development & Continuing Education Department
Admissions Clerk/Customer Service Representative – EIGS/AS3 – Contracted
The successful applicant should possess:
- Associate Degree in Business Administration or a related discipline
- Two (2) years’ experience in a similar post
Key Competencies:
- Excellent oral and written communication skills
- Ability to speak fluently and clearly whilst providing accurate information
- Excellent customer service skills
- Flexible, reliable and dependable
- Good telephone etiquette
Main Duties & Responsibilities
- Greet and welcome all clients to the Workforce Division’s office
- Respond to queries from internal and external customers in a timely manner
- Provide preliminary screening of walk-in clients before filtering clients to appropriate officers in the Division
- Monitor telephone calls to the Division responding to queries or complaints, and routing calls appropriately
- Provide adequate, correct, and appropriate information on products and services provided by the Division
- Monitor the Workforce Chat on ISIMS
- Manages the Workforce email and alert staff to communication requiring action
- Perform follow-up calls and respond to clients via email, telephone, Teams
- Maintain a reliable filing system of all correspondence and student records in the Continuing Education Division
- Assist with the preparation of files for ratification of students in the department
- Record potential customer interests and maintains database of interests
- Perform follow-up actions by calling potential interests and sharing feedback with marketing and promotions personnel
- Assist in the admissions process including collecting data on applicants, documents, and following up on applications
- Dispatching and receiving items and maintaining accurate records of dispatch and receivals
- Maintain an aesthetically pleasing work area that will delight clients
Key Attributes
- Team player
- Keen attention to detail
- Confidential
- Flexible, dependable and reliable
- Excellent written and oral communication skills
- Works well under pressure
Workforce Development & Continuing Education Department
Student Development Officer (EIGS/AS5) – Contracted
The successful applicant should possess:
- Bachelor’s Degree in Business Administration, or Education, or Social Sciences
- Events Planning and management experience
- Counselling or Coaching techniques
- Use of digital media, social media, current trends in Marketing
- At least two (2) years’ experience in a similar capacity
Main Duties & Responsibilities
- Execute student development activities such as semesterly students’ workshops, meetings, events and participation in college-wide activities
- Maintain relationship with the Alumni Association and increase membership by preparing students for membership on graduation
- Coaching students to facilitate effective transition from Associate degree programmes to Bachelor’s degree programmes at the College
- Develop and manage Job Opportunities database providing job opportunities for students as well as providing trained and qualified graduates to the Workforce
- Assist with the promotion and marketing the college’s programs to potential students and the general workforce
- Participate in marketing and networking opportunities such as career fairs, conferences, and trade shows
- Identify and implement student recruitment initiatives by preparing and delivering recruitment presentations in high schools and organizations
- Participate in campus marketing and recruitment planning teams regarding college offerings
- Conduct follow-up activities with Admissions and Marketing on student recruitment inquiries and processing status of new interests for admission of potential students
- Coordinate activities for successful execution of Practicum, and liaise with agencies and external practicum supervisors to place students
- Coordinate Work Experience ensuring placement of students for work experience on internal, franchised, and CCCJ programmes, provide correspondence, maintain a database of locations, and monitor all associated documentation
- Perform Academic Advising to all Workforce student groups and students, tracking programme progress, reporting on items for intervention and or providing the requisite solution
- Monitor students’ progress and completion of all non-credit programme components such as Community Service, Foundation courses, Team Jamaica and First Aid certification
- Provide financial information and guidance regarding scholarships, grants, bursaries, loans, payment arrangements
- Enhance the student experience by increasing participation of Workforce students in extracurricular activities and general College life
- Advise students regarding access to psychosocial support services
Key Competencies
- Excellent computer skills especially in Microsoft Office, knowledge of Microsoft Teams, and familiarity with Student Management Systems
- High levels of Integrity and Confidentiality
- Excellent Interpersonal Skills
- Excellent communicating, and customer service skills
- Flexible and reliable
- Excellent team player and also works well individually
- Results driven
- Strong organizational, coordinating, and time management skills
- Proactive, and empathetic
Applications along with resumes should be submitted no later than Friday, March 16, 2023 to:
The Chairman
c/o The Principal
Montego Bay Community College
Alice Eldemire Drive
Montego Bay # 2
St. James
Email: montegobay.communitycollege@moey.gov.jm